It was good to have NSF validate the work and to have the opportunity to improve it before the real audit day. Many people on our team had not been through an audit before and having a dry run was very beneficial.
Carmen Shelton
Strategic Alliance Manager
Technologent US (New Gold Audit)
Just wanted to let you know that we just finished our audit and had ZERO action items!! I know that it was your help and insight that gave us the needed knowledge to get everything needed for our auditor. He was quite thorough but we were able to provide him with everything he needed. Thanks so much for your help!
Jeff Gray
Vice President of Services
Network Data Systems
The Readiness Review allowed the different areas of our organization to come together and focus on the audit. It showed us where we had gaps and how to fix them. We were a lot more confident going into the audit than we would have been without the review.
Caryn Johnston
Head Of Alliances
Dimension Data United Kingdom
Unequivocally masterful. Thank you Burjor! Simply having the opportunity to glean from your knowledge cannot be quantified. After seeing and experiencing what you do, combined with the consummate professionalism you use to encompass the core methodologies of HOW you teach is simply without equal in my opinion. NSF certainly has quite the leader in you! Thank you for your commendation and overall involvement in helping us attain our recent Cisco Gold Level Certification! Youve been an instrumental guide and partner in our continued endeavor to be the #1 services team on the face of the planet!
Walt Walker
Senior Director of Managed Services
Vital Networks
NSF gave us very concrete information about the data we’d need for the audit and the manner in which it should be presented. At least as helpful, though, was the coaching regarding our tone and other intangibles. All were very important and critical to our success!
Rob Williams
Senior Alliance Partner ManagerC
Red River
The Readiness Review saved us at least a month in our overall preparation for our new Gold audit.
Giovanni Ricardo Leonelli Zurita
Sub Gerente de Arquitectura y Servicios TIC
CLAROCHILE
Get Ready for PCR clarified the areas we need to focus on, whereas previously is was unclear which sections of the PCR document applied.
Jim Brice
Director of Infrastructure Services
MNJ Technology Services
Bob is a fountain of knowledge / experience and was astonishingly helpful in getting us prepared. We can't speak highly enough of him…
Gold Recertification Readiness Review - Canadian Partner
Our team spent dozens of man hours collecting evidence artifacts (copies, screenshots, etc.) for deposit in a shared evidence directory; one folder per requirements. Our first audit in 2013 followed that methodology but Paul stressed increased value of the evidence if we could show it from the original location. Just a high level estimate probably 40-60 hours could have been saved if we had engaged with NSF sooner in the process.
CMSP Master & 2 Cisco Powered Services Readiness Review - US Partner
Chang thank you for this detailed report, it is going to be extremely helpful in helping us correct the gaps and to help prepare. Again, it was a pleasure working with you and we found the Readiness Review to be a key part of getting prepared for this audit.
Brad Goodwin
Collaboration Security Administrator
Yorktel – US
No question, the Partner received huge value & learnings from your review of the material with them. They mentioned it was a great investment of their time. Looking forward to leveraging these learnings with them to successfully pass the gold audit.
Gold Recertification Readiness Review - Canadian Cisco PAM
The Readiness Review was of great value to us in our preparations. The insight into the audit; content, structure, cadence, etc. ("what to expect"), clarifications of evidence, expectations and presentation formats were very helpful.
Jim Johnson
Business Compliance Manager
Cameo Global - US
The recommendation of the auditor was really helpful, it gave us more confidence at the audit time, in addition to the advisory role of the assessor, and it was really beneficial for our processes of the company in general.
Mohamad Ziad M. Naboulsi
Managing Partner
ATS - UAE
I wanted to send a note thanking you for, above all, your attitude and demeanor as you looked under the hood at Softchoice and our Cisco business. You stayed true to your promise of giving us value out of this audit, and serving us at the same time. Many of our folks commented to me how respectful you were and great you were to work with. Cisco has a great advocate and partner in you.
Faisal Mumtaz
Manager, Cisco Business Development
Softchoice - Canada
Now that the party is over, I want to say thank you. You were most helpful and gracious. I really appreciate your insight and overall knowledge, I learned a lot. It was a pleasure spending the week with you.
Steven Palmese
Vice President Managed Services Operations
Presidio - US
We always enjoy when you visit and take us through the various Cisco audits. We see the value in the Cisco audit process. Your feedback, advice and suggestions not only help us with the Cisco partnership, but it also helps our overall business. (For example the Service Now implementation since the last Gold audit visit.) I can see us using your feedback from last week’s audits to make even more improvements to our business and processes. Just a heads up, I will be working with one of our VP's to send a note to your management team to express our thanks and appreciation for the work that you do and the help that you provide to CBTS. Your feedback is priceless! I always enjoy when you come to Cincinnati and I look forward to the next time that you visit
Phil Hester
Senior Manager - Partner Development
Cincinnati Bell - US
I would like to take this opportunity to thank you on behalf of Sekom teams who have contributed in preparing the audit documents. Thanks very much for your guidance and constructive comments as summarized in the OFI. Wishing you all the best and best of success.
Ahmet H. Arın
Sekom - Turkey
Thank you for this summary, it going to be a great guidance for our future development as it has very practical and useful ideas and advices.
Marija Radeč
Business development specialist
COM-4T.doo - Serbia
It was a pleasure for us working with you. Audits usually are “big stress factor” but you made of it a nice and constructive session. Thanks for all your recommendations.
Claudia Carreño
Procesos y excelencia operacional
UNE EPM - Colombia
On behalf of Teletex and myself, I wanted to personally thank you for the offered opportunity and the knowledge shared during the audit. We thank you for your time, the impeccable conduction of business and for the presented values. We believe that Teletex and Cisco will become invaluable partners from this opportunity which will benefit our clients and strengthen our relationship.
RONALD W. BORCHARDT JR.
Telmex - Brazil
It was really our pleasure to have you at PromonLogicalis during these 3 days. You added a lot of value to this process and also delivered a remarkable audit closing meeting. Definitely we will keep working to make PromonLogicalis an even better company.
Ricardo Sofiatti
Latam Business Development & Alliances Manager
PromonLogicalis - Brazil
It was a pleasure to have our team in Chile audited by NSF yesterday. Thank you for taking the time to go through a complex organization like SONDA, which is undergoing 4 different Cisco audits in a short period of time (Colombia, Mexico, Chile Gold and Chile CMSP).
Martín García
Director Regional de Alianzas
Sonda - Chile
Thanks a lot for the great audit and the summary report. It will help us preparing for the next Audit. I’ve really been nervous for no reason and now I’m looking forward to the next Audit to be even better prepared.
Sandra Jauß
Herstellermanagement/Business Development
SCALTEL AG - Germany
Paul, as ever we enjoy the audits when you are the auditor. Thanks again for your candour and astute observations.
Paul Shannon
COO
ANS Group PLC - UK
Mr Leong has conducted three audits on performance and capabilities of MCR with respect to Cisco partnership rankings, during last 2.5 years. Personally I have always been extremely satisfied the way these audits were performed. Mr. Leong is a thorough, knowledgeable, professional auditor who pays attention to details and takes all issues very seriously. Again, at the same time he is extremely kind in providing very valuable guidance on how we can improve different aspects of processes in our business. To me that has a tremendous value in planning of strategic developments of the company.
Hamid Alvandi
Strategic Development Manager
MCR - Australia
I thank you for all learning opportunity and improvements knowledge Mtel experienced during this audit process, and beyond.
Luiz Camargo
Marketing Director
Grupo MTEL - Mexico
We appreciate the valuable insight and best practice recommendation you provided during the audit.
Gary Nordine
CEO & President
NetXperts - Inc. - US
On behalf of our Audit Team let me express our appreciation for the excellent job you've done during the audit session, taking us step-by-step through the complicated audit process, explaining the expected outcomes out of our business processes in all the details and how they supposed to be linked with each other and with the overall ISO 9001 standard requirements. It was a great educational learning experience for us, sometimes even eye-opening one, although it was delivered in a very human and non-formal style ) By our common opinion - it was a kind of high-class art, based on your many- years practical experience. We do appreciate your kind advises on where and how we can do better and we will definitely follow them to advance further our internal business practices. We do hope to be successful CISCO business partner for another couple of decades from now and to have other opportunities to co-operate with you in future!
Victoria Chuykova
INLINE GROUP - Russia
It’s been a pleasure to have your experienced point of view on our day-by-day company activities: your feedbacks and highlights during the Audit have been valuable.
Raul Arisi
Strategic Alliances Business Developer
Lutech SpA - Italy