The package covers:
- Evidence-based gap analysis, readiness review, and recommendations
- Customer Success Practice & Process Workshop
- Customer Success Tools Workshop
- Mock Audit
Part 1 - Kick-off Meeting and Pre-Audit Assessment
- Kick-off session, introduction to Customer Success
- Discussion of Cisco Advanced CES program requirements
- Assessment of Partner readiness for audit
- Identification for gaps and recommendations to close the gaps
- Deliverables : Pre-Audit Assessment report
- Review of Partner business and strategy for Customer Success
- Review of Partner's Customer Success methodology, Handoff process, adoption, etc
- Preparation for Customer references
- Identification for gaps and recommendations
- Best practice on Adoption
- Review of Partner's Customer Success Tools
- Assessment on the Customer Success functionality, automation and integration, etc
- How the CS tool is integrated into partner's lifecycle process
- Identification for gaps and recommendations
- Best practice on Customer Success Tool implementation
- Advanced Customer Success Specialization Mock Audit
- Debrief on the mock audit - Strength, OFI and Action item (if any)
- Final Wrap up of the consulting package
- Deliverables : Mock Audit report
$20,000 (5 days)